Returns & Exchanges
At Aera®, we want you to love your home fragrance experience, which is why we offer a 60-day money-back guarantee on all diffusers and unopened fragrance capsules. If you are not completely satisfied with your purchase, our streamlined return process ensures a quick and easy resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your return is authorized, we will email you a prepaid shipping label to print and attach to your original packaging.
Pack and Ship
Securely pack your Aera device or capsules and drop the package off at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing